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Mass Personalization & Micro Moments

Updated: Apr 6

Mass Personalization:

With the emerging need for constant development in AI Big Data and Analytics, new business and marketing concepts are being introduced day by day. Here, Mass Personalization is a widely popular and newly emerging concept committed to the personalization demands in the customer-oriented world. It is simply the commitment to personalization, which is added to the DNA of an organization/business. On a mass scale, the personalization controls and options being offered to customers and organizations for increasing customer experience are defined as the term; mass personalization. 


This concept extends the content leads throughout the lifecycle of an organization while accessing all its touchpoints. It’s less of a whimsical undertaking and more linked to how organizations can focus on their personalization aspect and enhance their overall performance in a single take. With the massive amount of data present at our fingertips, while the customer experience demands increase every passing minute, personalization has never been more prioritized. And why not? It’s the only way to make instant upgrades/changes to lift the game of an organization – without the need to wait for the change in the entire market. The more personalization options introduced in a business, the more its customer experience services and value are set to increase. And when you put the preferences of your customers and potential buyers on top of your strategy, all this makes more sense than ever. 


How Mass Personalization Benefits Today’s Market?

If we look at it in the way of benefits, reports show that 90% of the U.S. market has achieved measurable improvements with the adoption of the personalization concept. With this concept, the increase in relevance also helps in increasing the overall performance and likelihood of the business market. As a result, the overall beneficial results have achieved a massive increase while also improving the overall customer experience. The concept of mass personalization makes all this possible when you focus on the bits and pieces of website personalization. This can include adding tailored calls to action while adding effective product recommendations – a combination of all these minor personalizations can make it possible for businesses to create the perfect website according to different audiences (according to their specific preferences). That’s the power of mass personalization in the business and customer experience, improving the market. With the emerging concepts and methods of online personalization growing and advancing with AI, Big Data, and Analytics, there’s no doubt that the business’s demand has also massively increased with this concept. A lack of content relevancy can decrease the response rates of a marketing campaign. The presence of valuable, interesting, and relevant content plays a huge role in creating a stronger and more positive reputation/demand for a brand. Simply put, with this concept of mass personalization, an organization can become future-proof by bringing high-quality data and leading technology into use – since the online personalization demands are massively growing today with time. 


What is Keeping Mass Personalization Limited in Businesses Today? 

While 92% of marketers in today’s business world have adopted the concept and practice of personalized approaches, most still don’t feel like they have enough data to implement this AI-oriented online marketing strategy. 


Most businesses are ready to set their foot in the future-proof business world; a few of them may lack the ability to adapt and promote this concept effectively. Due to this reason, it can be easily understood how personalization software isn’t available in most areas of the business/organization market. At the same time, this software plays a huge role in creating individual personalized experiences in any business; the lack of such software limits the business’s ability to grow according to the various customer demands and preferences. 


Hence, bespoke experiences are much-needed in businesses to perform tasks in real-time and make personalization in real-time more possible and accessible. One major need for this task in the marketing world is access to accurate data and high-quality personalizing and marketing tools. These tools need to adopt the AI and Big Data concepts to work effectively in the market for marketing business in a personalized manner. For that major demand, most marketers today tend to utilize automation tools to make this strategy accessible. Most marketers agree that marketing automation is one of the most popular methods to create personalized customer experiences. For this ask, there are plenty of advanced and highly reliable tools being used as modern Big Data and AI solutions for business personalization. One such common and popular tool is Webeo, which helps in conducting mass personalization. This tool helps create real-time bespoke experiences while segmenting the industries, sectors, or even specific businesses. 


  • Webeo – Website Personalization Software:

This leading website personalization software helps businesses transform their static B2B websites and transform their online performance into personalized experiences. This tool uses the global business IP addresses database for creating bespoke website experiences. These experiences are based on business website visits. Not just that, but this software ensures that it is the perfect option for all kinds of users at all times, thanks to its relevant content optimization, engaging imagery, and language. All this helps the business resonate with potential customers. 


With tools as powerful as the Webeo, using AI and Big Data advancements to bring real-time personalization to any business website is no more a struggle. Yet, the availability of these tools and their limited options make them less available for all kinds of businesses and their online stores. So while the concept of real-time mass personalization is here, active, and massively taking its place to impact the business world for improving its customer satisfaction criteria, this concept needs to grow and get adapted by a wider business and organization market globally. Yet, there’s no way that it won’t since this concept is already benefitting businesses online to a greater extent.


Micro-Moments:

Similar to mass personalization, micro-moments also serve to enhance the online visibility of a business. It’s simply the concept of responding to the customer demands at the very moment they are made. It’s a spontaneous and instant way to meet customer requirements, which is a much-needed concept and methodology in today’s fast-paced technological world. 


In simpler terms, the micro-moments serve as a moment or specific need of people/customers to turn to their devices (mainly smartphones) to act upon their needs. This need can either be the desire to learn something, discover something, watch something, or even buy something. These specific moments are those where instant decisions are made, and the preferences of the customers/visitors of any site or business are also shaped accordingly. The micro-moments experience extreme expectations from the customers, where customers need exactly what they’re looking for using the microcomputers everyone has with them all the time. So catering to the customer needs and responding to them at times when they want something with what they exactly want at the very moment is known as the terminology of micro-moments. 


While this may seem a little complicated or over-the-line manageable for all kinds of businesses offering their services on the online premises, modern AI and analytics advancements make it more convenient and possible for businesses to make smart technologies smartly usable for instant customer satisfaction. That’s also one reason why most businesses can meet their customer demands instantly and are termed the top options in different business categories. This marketing methodology has become another advanced way to meet customer demands and fulfill them at the very moment – while saving the business and customer’s time altogether. Not only that, but the micro-moments have become a real thing to achieve customer trust to the fullest. 


Impact of Micro-Moments on the Customer Journey:

When it comes to the customer or consumer, micro-moments have a huge impact on their business/market world experiences. It’s not just because these moments help customers get instant responses, but such small interactions also help lift the brand's reputation while taking the company and customer journey further. What’s crucial in these micro-moments to perform well for the consumers is micro-moments that are fueled with content or are well-designed with the user interface. Such micro-moments become memorable for the consumers – and go a long way with them. 


If we talk about Instagram stories, these are the most popular micro-moment interaction methods in today’s business world. Businesses can instantly respond to customer demands and preferences. The interactive features used in these stories can help keep the consumers engaged with the business, enhancing their overall experience. With all this being offered with micro-moments, this AI, Big data, and Analytics concept and its advancement caters and drives the customer’s journey more efficiently. As a result, this concept and methodology of micro-moments build the customer’s mindset regarding the exposure and relevance with the brand in the best way – helping them make their future purchase decisions according to the created brand exposure. 


Are These AI Concepts A Demand For Businesses To Grow Today?

Undoubtedly, with the technological world of AI and Big Data, and even Analytics growing so rapidly with new advancements, technologies, and concepts now and then, they are surely making a change in the marketing and business world. The more these new concepts are being adopted and implemented, the more the marketing and business world is advancing, and so are the expectations from businesses in today’s updated world. So if you’re setting up a business in today’s world, you are already being expected to have a leveled-up startup with modern marketing methodologies being adopted in the first place. 


Here, both mass personalization and micro-moments play a huge role in steering the growth of the business world today. From massive organizations to small-scale ones, where the internet and online presentation drive their growth and stability, the usage of these tactics makes them future-proof. Similarly, the absence of modern technological methodologies for marketing, personalizing, and broadcasting businesses among potential customers today may affect the present stability and future growth of the business. Simply put these modern AI and analytics methodologies of catering to online businesses according to the user experience and preferences make the businesses more trustable and convenient for these potential online customers. And if that’s coming towards a customer, there’s no way he/she would re-consider their options or choices regarding their purchases. 

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